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My Role

Led a cross-functional team of product designers, researchers, and data analysts to develop a visionary strategy for Amex Centurion clients, aiming to establish a best-in-class experience tailored specifically for Centurion customers.


Problem Statement

How might we showcase the benefits and exclusivity you get as a Centurion member
  • Members needs and the competition has evovled
  • Become an embedded part of member's life
  • Focusing on the luxurious perks for Centurion
  • Opportunity

    Building an exclusive experience for Centurion members that knows our members better than they know themselves.
  • Inspire
  • Predict
  • Discover
  • Recognize
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    Omni Experience

    A seamless Omni Experience that you can access and stay connected anywhere at any time